Featured Customer Story

Tapestry transforms retail performance with Strategy’s mobile intelligence platform

Tapestry’s Transformation at a Glance

UNIFIED DATA ACROSS 500+ STORES

Enabled consistent, role‑based insights for Coach and Kate Spade teams in North America and Europe.

$2.2B IN RECORD REVENUE

Achieved through data‑first strategies supported by Tapestry’s modern analytics foundation.

REAL‑TIME PERFORMANCE VISIBILITY

Delivered governed, mobile access to store‑level, district‑level, and regional KPIs.

FASTER, DATA‑DRIVEN DECISIONS

Improved merchandising, replenishment, staffing, and associate productivity decisions through timely, accurate metrics.

The Challenge

With more than 500 stores and a global network of fashion resellers, Tapestry operates a multi‑channel ecosystem spanning retail outlets and eCommerce platforms. Yet the organization lacked a reliable mechanism to measure inventory, track productivity, or optimize product offers across its brands.

Historically, stores relied on multiple internal systems to generate Excel or PDF reports. This created several challenges. Store associates often lacked access to real-time data, waiting for lengthy turnaround times tied to weekly, monthly, or quarterly reporting cycles.

The reporting cycle itself was static. Associates asked managers, who then asked IT. By the time they received an answer, the numbers were out-of-date. This manual, time consuming process also introduced data quality issues due to limited standardization and governance.

“We want to give the power of data to the end users. We don't want them to rely on IT to build reports—Strategy provides that platform."

Karthik Iyengar
Director of Business Intelligence, Tapestry

The Strategy: Delivering Real‑Time Retail Intelligence at Scale

The Foundation

Tapestry modernized its reporting workflow with Strategy's mobile-friendly BI platform, replacing static Excel and PDF reports with role‑based access. Store associates, district leaders, and regional managers each gained the right level of visibility.

This governed hierarchy became the foundation for delivering consistent insights across brands and geographies.

The Solution

On this foundation, Tapestry built Pulse, an interactive mobile application that delivers real‑time performance visibility in North America and Europe.

Powered by Strategy’s mobile capabilities and a new Snowflake + API pipeline, Pulse updates key KPIs and surfaces them inside Strategy’s intuitive dashboards accessible via iPad or intranet.

The Differentiation

Pulse consolidates critical retail metrics into a single, governed experience. Store teams can instantly track sales versus forecast, monitor associate productivity, review top‑selling styles, and check replenishment and shipment status, without waiting for IT.

This unified mobile experience eliminates manual reporting cycles and enables faster, more informed decisions.

The Application

Pulse’s Strategy‑powered architecture gives Tapestry a scalable foundation for integrating new data sources and expanding mobile analytics for 500+ stores.

Stakeholders can view, track, and act on real‑time insights, improving data quality and accelerating decisions on merchandising, inventory, staffing, and store performance.

“Strategy was that one single platform that really ticked off all of the features that we’re looking to add.”

Karthik Iyengar
Director of Business Intelligence, Tapestry

Impact, Acceleration, and Long‑Term Innovation

The Impact

Pulse eliminated manual reporting cycles and gave every store timely, accurate metrics refreshed in 15‑minute intervals. With real‑time visibility into sales trends, top selling styles, replenishment needs, and associate productivity, leaders can act faster, adjust merchandising strategies, and respond immediately to shifting customer demand. Data quality improved, decision latency dropped, and store teams now rely on Pulse as an essential part of daily operations.

The Future

Built on Strategy’s vendor‑agnostic foundation, Tapestry can extend Pulse without rebuilding business logic or duplicating reporting workflows. The company is now developing Pulse 2.0, leveraging Strategy’s AI features to reduce latency, enhance responsiveness, and introduce intelligent forecasting and analysis.

The Long-Term Vision

With a governed mobile architecture in place, Tapestry is positioned to scale analytics across its global retail network. The company plans to deepen its partnership with Strategy, expand Pulse to additional locations, and introduce AI‑enhanced experiences to help store teams make smarter decisions at scale.

“Because of that strong customer support, we feel really confident that Strategy is the way to go for us as we think about unlocking our future business growth.”

Karthik Iyengar
Director of Business Intelligence, Tapestry